Coasters

At Samyura E-Commerce, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return or exchange a product, please follow the guidelines below. Our policy is designed to accommodate customers worldwide.

To Return or Exchange a Product:

• Please email us at info@samyura.in with your order number and product codes within 24 hours of receiving the product.

• For assistance, you can call us at +91 8888198208 from Monday to Saturday between 12 PM and 7 PM. All exchanges will be delivered in 3 to 7 working days.

Steps to Making a Return:

1. Inform Us: Notify us within 1 day of receiving your order by an Email/WhatsApp.

2. Provide Proof: Before arranging for the return of a damaged or incorrect product, please send us a video of the unpacking process to +91 8888198208.

3. Return Window: Products can be returned within 3 days from the receipt of goods if they are found to be damaged or defective.

4. Refund Process: Refunds will be processed once we have received the shipment in its original packaging.

Criteria for Return:

• The items must be unused.

• The packaging should include the original invoice, packaging, and tags. Items without tags will not be accepted.

• Any product found as being used shall not be considered under returns & damaged, and those may be sent back to the customer, and/or a refund may be refused.

Return Shipment Process:

• To return your order, prepare the package and include the original invoice. Contact our customer care to arrange a return shipment.

• Address all returns to: Savitribai Phule Nagar, Batwal Mala, Near Medicover Hospital, Sangamner,422605.

International Returns:

• For international returns, please contact our support team at info@samyura.in to receive further instructions. Return shipping costs and any customs duties or fees are the responsibility of the customer.

• Ensure the returned items are securely packaged to prevent damage during transit.

Refunds Will Be Issued in the Following Cases:

• Genuine quality issues.

• Packages lost in transit.

• If an incorrect item has been shipped to you.

Important Information:

• Refunds will be credited through the original payment method within 7-10 business days after receiving the returned items.

• We reserve the right to refuse returns that do not meet the criteria above.

For any questions or assistance regarding returns and refunds, please contact us at info@samyura.in. Our team is here to help ensure your shopping experience with Topworth is smooth and satisfying.

At Samyura E-Commerce, we are committed to delivering your orders promptly and securely across India. We have partnered with Shiprocket for local shipments to ensure a seamless and reliable shipping experience.

Shipping (Within India):

• Shipping Partner: Shiprocket

• Delivery Time: 3 to 7 business days

• Shipping Charges: A flat rate of Rs. 150/- will be applied at checkout

• Order Tracking: You will receive a tracking number via email once your order is shipped. You can track your order on the Topworth APP / Website.

Shipping (Internationally): International orders can be discussed over the call.

Order Processing:

1. Processing Time: Orders are processed within 3-4 business days of receiving payment.

2. Peak Seasons: During peak seasons or holidays, processing times may be slightly extended.

Important Information:

• Please ensure that the shipping address provided is accurate and complete to avoid any delays.

• In case of any delivery issues, our customer support team is available to assist you.

For any questions or assistance regarding shipping, please contact us at info@samyra.in. We are here to ensure your shopping experience with Topworth is smooth and satisfying.

Introduction

Welcome to Samyra E-Commerce. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment information.

• Order Information: Details of the products you purchase, order dates, and transaction amounts.

• Usage Information: Information about your interactions with our website, including IP address, browser type, and browsing behaviour.

• Communications: Any correspondence between you and us, including emails and messages.

How We Use Your Information

We use your information for the following purposes:

• Processing Orders: To process and fulfil your orders, including shipping and handling.

• Customer Service: To provide customer support and respond to your inquiries.

• Communication: To send you updates, promotional offers, and other information related to our products and services.

• Improvement: To improve our website, products, and services based on your feedback and usage patterns.

• Legal Obligations: To comply with legal and regulatory requirements.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party service providers who assist us in operating our business, such as payment processors and shipping companies.

• Legal Authorities: When required by law or to protect our rights and the safety of our customers.

Data Security

We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: Securing data with encryption technology.

• Access Controls: Limiting access to your information to authorised personnel only.

• Regular Audits: Conducting regular security audits to ensure data protection.

Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information, subject to legal and contractual restrictions.

• Opt-Out: Unsubscribe from marketing communications by following the instructions provided in the emails.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@samyura.in

Thank you for choosing Topworth. We value your trust and are committed to protecting your privacy.

Introduction

Welcome to Samyura E-Commerce. These Terms and Conditions ("Terms") govern your use of our website. By accessing our website and placing an order, you agree to be bound by these Terms.

1. Use of the Website

• Eligibility: You must be at least 18 years old to use our website and make purchases.

• Account: You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information.

• Prohibited Activities: You agree not to engage in any activity that disrupts or interferes with our website or infringes on the rights of others.

2. Product Information

• Accuracy: We strive to provide accurate product descriptions and images. However, we do not warrant that the descriptions, images, or other content on our website are accurate, complete, or error-free.

• Pricing: All prices are listed in the applicable currency and are subject to change without notice. We reserve the right to correct any pricing errors.

3. Orders and Payment

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

• Payment: Payment must be made in full at the time of placing the order. We accept various payment methods as indicated on our website.

• Order Confirmation: You will receive an order confirmation email once your order has been placed. This email does not constitute acceptance of your order.

4. Shipping and Delivery

• Shipping: We use Shiprocket for domestic shipping within India. Shipping charges and delivery times will be calculated at checkout.

• Delivery: We aim to deliver your order within the estimated time frame. However, delivery times are not guaranteed and may be affected by factors beyond our control.

• Customs: For international orders, any customs or import duties are the responsibility of the customer.

5. Returns and Exchanges

• Return Policy: Products can be returned or exchanged in accordance with our Return Policy. Please refer to our Return Policy for detailed information.

• Eligibility: Returned items must meet the criteria outlined in our Return Policy to be eligible for a refund or exchange.

6. Intellectual Property

• Ownership: All content on our website, including text, images, graphics, and logos, is the property of Samyura or its licensors and is protected by copyright and trademark laws.

• Use: You may not use, reproduce, distribute, or display any content from our website without our prior written permission.

7. Limitation of Liability

• Disclaimer: Our website and products are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the website or products.

• Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of products.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Samyura is based, without regard to its conflict of law principles.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at info@samyura.in. 

Thank you for choosing Samyura. We hope you enjoy your shopping experience with us.